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Join the Team

We're building the future of visual media.

Ownership

We all contribute to making imgix a great place to work and the best solution for our customers. Our employees strive to make a difference, and no one ever says “that's not my problem.

Make Your Mark

We’re a scrappy team responsible for serving billions of visual assets every day. Every team member has the opportunity to deliver maximum impact.

Maximize Efficiency

We focus on reusing existing solutions and being efficient with our time. We want to spend most of our time working on our areas of expertise, not reinventing the wheel.

People First

Our team is our most valuable asset. We believe in hiring smart, driven people and empowering everyone to build the best products for our customers.

Senior Site Reliability Engineer

imgix is looking for a Senior Site Reliability Engineer to join our Infrastructure Engineering group. In this role, you will work alongside other Site Reliability Engineers on your team, along with other engineers in order to build and operate the highly available and performant infrastructure that powers image delivery for some of the largest sites on the Internet.

The Infrastructure group is involved in building and operating the imgix image processing API and encouraging operational best practices throughout the entire engineering organization.

About You

  • Interested in building and operating highly reliable and performant distributed systems
  • Comfortable writing shell scripts and production-level code
  • Familiar with maintenance and implementation of continuous integration and continuous delivery
  • Have performed on call duties from alert to trouble shooting to resolution and incident remediation
  • Have experience working in a containerized environment
  • Have experience building repeatable and sustainable infrastructure in both greenfield and legacy situations
  • Have some cloud experience (AWS, GCP, or Azure)

About the Role

  • Support a high uptime image rendering service that responds to customer requests in real-time.  The service utilizes technologies such as HAProxy, Ansible, Terraform, and several Google Cloud Platform (GCP) offerings.
  • Ongoing participation in the review and testing process for our production services.
  • Scaling high-performance caching services built on top of Varnish.
  • Potential for occasional on-site work at our data center locations as part of deployment and maintenance of equipment alongside on-site vendors.
  • Using tools such as Prometheus, Grafana, BigQuery, and Stackdriver (among others) to observe and measure the imgix infrastructure for performance and reliability.
  • Custom tool and service development using Python, Golang, and LUA.
  • Build infrastructure tooling that can be shared with and used by the entire company.
  • Other technologies: shell scripts.


imgix is building the future of visual media on the Internet. imgix operates the premier solution to deliver impactful, engaging, highly dynamic and real time imagery to eyeballs around the world. Our service consists of a top tier image delivery platform tightly coupled with imgix's proprietary, on-demand image processing pipeline. It provides customers with great design flexibility while reducing the engineering investment required to serve state-of-the-art visual media. imgix enables our customers to greatly increase the value of their imagery and get back to building awesome things.

imgix currently operates as a mostly remote workplace with employees distributed around the world. This role can be remote, with the option of being based in our San Francisco office as frequently as desired. Employee benefits are comprehensive (401(k), medical, dental, and vision), perks are generous, vacation time is flexible, parental leave is available and highly encouraged, and salaries are in line with industry averages.

For the health and safety of all of our employees, imgix requires COVID-19 vaccinations for any employee who wishes to work out of the San Francisco office or attend in-person company events.

Apply Now

Support Engineer

imgix is looking for a Support Engineer to join our team and help to deliver the best level of technical customer support to our rapidly growing customer base. This includes delivering solutions to both technical and non-technical end-users while also using a wide range of tools and technologies to gather data and communicate effectively. You would be responsible for receiving and handling technical support tickets, assisting with integration work while onboarding customers, and providing guidance in using our various APIs and SDKs.

This position allows for 100% remote work, preferably in EST or GMT time.

About You:

  • Relevant experience in a technical support role, or related engineering role
  • Proficient in at least one programming language (such as Javascript, or even HTML)
  • Strong problem-solving skills, easily adaptable to new situations, and eager to learn new technology
  • Excellent written and verbal communication skills
  • Track record of supporting customers with a SaaS or IaaS product is preferred

About The Role:

  • Respond to incoming support tickets related to technical questions, service incidents, and other issues in various support channels (ticketing system, chat, and more)
  • Provide top-class support to customers, in terms of service and software functionality, incident resolution, and configuration
  • Analyze customer codebases and service usage in order to provide insight and guidance into optimal usage of our service
  • Write code samples demonstrating the use of our APIs and SDKs 
  • Debug, validate, and escalate complex support issues to the wider engineering team
  • Work cross-functionally with engineering, sales, and product teams

imgix is building the future of visual media on the Internet. imgix operates the premier solution to deliver impactful, engaging, highly responsive, and super fast imagery to eyeballs around the world. The service consists of a top-tier image delivery platform tightly coupled with imgix's proprietary, on-demand image processing pipeline. It provides customers with great design flexibility while reducing the engineering investment required to serve state-of-the-art visual media. imgix enables our customers to greatly increase the value of their imagery and get back to building awesome things.

Under normal circumstances, we are located in downtown San Francisco, close to BART and Caltrain. With COVID, we are working remotely and will be remote-friendly going forward even after the pandemic is under control and we can return to the office. Employee benefits are comprehensive (401k, medical, dental and vision), perks are generous (catered lunches, paid rides home, the occasional team outing), vacation time is flexible, parental leave is available and highly encouraged, and salaries are commensurate with experience. We also provide engineers with anything they (reasonably) need to be effective in their work: funky keyboards, standing desks, and gear to develop on.

For the health and safety of all of our employees, imgix requires COVID-19 vaccinations for any employee who wishes to work out of the San Francisco office or attend in-person company events.

Apply Now

More about imgix

At imgix, we’re passionate about delivering the Internet’s best visual experiences by building the world’s largest distributed image and video processing pipeline. The imgix service makes visual media on the Internet impactful, engaging, responsive, and super performant.

Learn more