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Join the Team

We're building the future of visual media.

Ownership

We all contribute to making imgix a great place to work and the best solution for our customers. Our employees strive to make a difference, and no one ever says “that's not my problem.

Make Your Mark

We’re a scrappy team responsible for serving billions of images every day. Every team member has the opportunity to deliver maximum impact.

Maximize Efficiency

We focus on reusing existing solutions and being efficient with our time. We want to spend most of our time working on our areas of expertise, not reinventing the wheel.

People First

Our team is our most valuable asset. We believe in hiring smart, driven people and empowering everyone to build the best products for our customers.

Product Designer

imgix is looking for a Product Designer to join our small, but fast-growing Design team. In this role, you will work closely with other members of the Design, Product, and Front-end teams to help shape, craft, and enhance the user experience across all imgix products. Our products help users manage their account and visual media, including sign-up, onboarding, service configuration, search, billing, analytics, and even image editing and manipulation. 

At imgix, good design is at the core of what we do and how we present ourselves to the world. The imgix design team strives to uphold principles of good design and usability in our products and for our users. We seek designers who are excellent communicators with strong user experience and visual design skills, interested in making a meaningful impact within our growing design team.


About You:

  • Thoughtfulness and objectivity when presenting designs or providing critique, and doing so with empathy, confidence, and clarity.
  • You have a design portfolio that demonstrates strong user experience and visual design skills, a variety of projects that cover everything from user research through high-fidelity wireframes, and, above all else, clearly communicated process breakdowns.
  • You excel at defining problems from a user’s perspective, and perspectives that differ from your own, while always considering edge cases and never letting accessibility become a secondary concern.
  • Experience working within a product-focused environment with both product and engineering teams, and a desire to work on projects that are customer-facing or internal in focus.
  • You have a high level of accountability in your work and are eager to play a part in taking ownership over imgix products.
  • At least 2-5 years of industry experience as a Product Designer, with a focus or specialization in user experience design.
  • You have a solid grasp of visual design principles, but those who are cross-trained in visual design and are willing to contribute their abilities in that area are especially desirable.
  • Deep knowledge and understanding of the design process.
  • Skilled with prototyping tools (Framer, Principle, etc), but not afraid to bust out the sketchbook or whiteboard.
  • Proficient with modern design tools (Figma, Sketch, Adobe Suite, Etc). Experience with Figma is preferred.
  • Experience or desire to work with a small design team in a start-up environment.
  • Comfortable conducting and running user-testing with prototypes that range from low-fidelity to pixel-perfect visual comps.


About the role:

  • Collaborate with other designers, and the Product and Engineering teams in order to identify and solve challenging UX problems through user flows, wireframes, prototypes, and visual design.
  • Design fully responsive web-based products with feature sets of product dashboards, asset management and search, image editing and manipulation, and more. 
  • Expect variable project size and scope. Responsibilities may ebb and flow between long-term projects with broad sets of objectives, and shorter projects focused more on specific improvements.
  • Design early product concepts alongside the product team to quickly test concepts with existing and potential imgix users.
  • Work on high-impact product-focused design, with opportunities to work on smaller internal projects such as administrative tools, product documentation, and sales enablement tools.
  • Participate in design reviews and critiques, developer handoffs, and project planning involving multiple teams within imgix.
  • Produce exceptional, presentable project documentation that supplements your design efforts.
  • While this role will lean towards the user experience aspect of product design, opportunities to assist with visual design work will occur.
  • Expect that remote work will occur, but members of the imgix design team should be based close enough to our San Francisco office to work in person with team members around 1-2 days a week.


imgix is building the future of visual media on the Internet. imgix operates the premier solution to deliver impactful, engaging, highly responsive and super fast imagery to eyeballs around the world. The service consists of a top tier image delivery platform tightly coupled with imgix's proprietary, on-demand image processing pipeline. It provides customers with great design flexibility while reducing the engineering investment required to serve state-of-the-art visual media. The design flexibility and engineering quality that imgix provides allows our customers to greatly increase the value of their imagery and build awesome things.

We are located in downtown San Francisco, close to BART, Caltrain, and a really good sandwich place. Employee benefits are comprehensive (401k, medical, dental and vision), perks are generous (catered lunches, paid rides home, the occasional team outing), vacation time is flexible, parental leave is available and highly encouraged, and salaries are commensurate with experience. We also provide employees with anything they (reasonably) need to be effective in their work: funky keyboards, standing desks, a desk cactus, and maybe even a laptop. The troposphere is the limit.

If you'd like to help us build the future of image serving on the Internet, submit your resume for consideration. We look forward to hearing from you!

Apply Now

Frontend Engineer

We are looking for a motivated engineer to join our Frontend engineering team in building an intuitive, functional, fast, and delightful user experience. You will be responsible for designing new features, developing, testing and maintaining our web experiences. Our app enables customers to manage their account and images, including sign-up, onboarding, service configuration, billing, and analytics.  We are looking for engineers who are not only technically strong, but also who care about our product and how we can solve problems for customers.

About You:
  • Has a solid understanding of Javascript and in-depth experience with modern frontend frameworks such as React or Angular.
  • At least 3 years of experience with strong design sensibility, attention to detail and ideally worked on large scale, customer-facing web applications.
  • Fluent in HTML and CSS and able to contribute to design discussions.
  • Believes in the value of writing code that is clean, testable, and maintainable.
  • Enjoys solving problems in software interfaces and architecture.
  • Has demonstrated their strength as a team player.
  • Nice to have: experience working in agile methodologies. 
About the Role:
  • Build, test, and deploy our Angular-based single page web applications and static websites.
  • Ensure our responsive designs look fantastic across all devices and modern browsers.
  • Work with the product and design team to ship polished, functional features.
  • Contribute to knowledge sharing, both within engineering and with the rest of the company.
  • Technologies include JavaScript, HTML, CSS, CircleCI, Gulp, Sass
imgix is building the future of visual media on the Internet. imgix operates the premier solution to deliver impactful, engaging, highly responsive and super fast imagery to eyeballs around the world. The service consists of a top tier image delivery platform tightly coupled with imgix's proprietary, on-demand image processing pipeline. It provides customers with great design flexibility while reducing the engineering investment required to serve state-of-the-art visual media. The design flexibility and engineering quality that imgix provides allows our customers to greatly increase the value of their imagery and build awesome things.
We are located in downtown San Francisco, close to BART, Caltrain, and a really good sandwich place. Because of COVID, we are working remotely and will be remote-friendly going forward even after we can return to the office. Employee benefits are comprehensive (401k, medical, dental and vision), perks are generous (catered lunches, paid rides home, the occasional team outing), vacation time is flexible, parental leave is available and highly encouraged, and salaries are commensurate with experience. We also provide employees with anything they (reasonably) need to be effective in their work: funky keyboards, standing desks, a desk cactus, and maybe even a laptop. The troposphere is the limit.
If you'd like to help us build the future of image serving on the Internet, submit your resume for consideration. We look forward to hearing from you!
Apply Now

Senior Site Reliability Engineer

imgix is looking for a Senior Site Reliability Engineer to join our Infrastructure Engineering group. In this role, you will work alongside other Site Reliability Engineers on your team, along with other engineers in order to build and operate the highly available and performant infrastructure that powers image delivery for some of the largest sites on the Internet.

The Infrastructure group is involved in building and operating the imgix image processing API and encouraging operational best practices throughout the entire engineering organization.

About You

  • Interested in building and operating highly reliable and performant distributed systems.
  • Familiar with maintenance and implementation continuous integration and continuous delivery
  • Have performed on call duties from alert to trouble shooting to resolution and incident remediation
  • Have experience working in a containerized environment
  • Has experience building repeatable and sustainable infrastructure in both greenfield and legacy situations

About the Role

  • Support a high uptime image rendering service that responds to customer requests in real-time.  The service utilizes technologies such as HAProxy, Envoy, nginx, and several Google Cloud Platform (GCP) offerings.
  • Ongoing participation in the review and testing process for our production services.
  • Scaling high-performance caching services built on top of Varnish.
  • Potential for occasional on-site work at our data center locations as part of deployment and maintenance of equipment alongside on-site vendors.
  • Using tools such as Prometheus, Grafana, BigQuery, and Stackdriver (among others) to observe and measure the imgix infrastructure for performance and reliability.
  • Custom tool and service development using Python, Golang, and LUA.
  • Build infrastructure tooling that can be shared with and used by the entire company.
  • Other technologies: Terraform, shell scripts.


imgix is building the future of visual media on the Internet. imgix operates the premier solution to deliver impactful, engaging, highly dynamic and real time imagery to eyeballs around the world. Our service consists of a top tier image delivery platform tightly coupled with imgix's proprietary, on-demand image processing pipeline. It provides customers with great design flexibility while reducing the engineering investment required to serve state-of-the-art visual media. imgix enables our customers to greatly increase the value of their imagery and get back to building awesome things.

imgix currently operates as a mostly remote workplace with employees distributed around the world. This role can be remote, with the option of being based in our San Francisco office when it is appropriate and our office can safely reopen. Employee benefits are comprehensive (401(k), medical, dental, and vision), perks are generous, vacation time is flexible, parental leave is available and highly encouraged, and salaries are in line with industry averages.

For the health and safety of all of our employees, imgix requires COVID-19 vaccinations for any employee who wishes to work out of the San Francisco office or attend in-person company events.

Apply Now

Full Stack Software Engineer: Developer Tools

imgix is building the future of visual media on the Internet. It operates the premier solution to deliver impactful, engaging, highly responsive, and super fast imagery to eyeballs around the world. The service consists of a top-tier image delivery platform tightly coupled with imgix's proprietary, on-demand image processing pipeline. It provides customers with great design flexibility while reducing the engineering investment required to serve state-of-the-art visual media. imgix enables our customers to greatly increase the value of their imagery and get back to building awesome things.

We are looking for a full stack engineer to help our team expand our collection of platform-specific integrations for imgix. You will be joining the team responsible for managing and iterating on imgix’s open-source SDK — comprised of client libraries, plugins, and other helpful tools. The individual components of the SDK span a wide variety of programming languages, frameworks, and platforms; providing an easy way for customers to integrate imgix into their own services and applications. While the ideal candidate won’t know all of these languages already, they should feel comfortable learning as they go with support from the team.

In this role you will have an opportunity to iterate on the ecosystem of integrations available to imgix users: think browser extensions, plugins for various e-commerce platforms, or anything that will help get imgix into the hands of more users such as designers, builders, and content creators. This is an opportunity to make an immediate and tangible contribution to a product that powers the processing and delivery of image content for some of the Internet's largest sites and most popular apps.


What you'll be doing: 

  • Build, test, and deploy integrations that will allow users to easily integrate media from imgix into various platforms on the web
  • Work with the product team to identify, prioritize, and implement feature improvements or new products that offer high value to our users
  • Collaborate with the design team to construct intuitive user experiences for interacting with imgix services


What we're looking for:

  • Prior engineering experience building integrations or web applications
  • Strong knowledge of HTML, CSS, and JavaScript/Typescript
  • Experience with, or interest in learning, any other languages used on projects listed in https://docs.imgix.com/libraries
  • Empathy for user experience and an interest in building tools that optimize for it


Nice to have:

  • Experience working with e-commerce or content platforms such as Shopify, Magento, Contentful, etc.
  • Experience with SQL or any relational database management system


imgix is a remote-friendly company with an office located in downtown San Francisco, close to BART, Caltrain and a really good sandwich place. Employee benefits are comprehensive (401k, medical, dental and vision), perks are generous, vacation time is flexible, and salaries are commensurate with experience. We also provide employees with anything they (reasonably) need to be effective in their work.

If you'd like to help us build the future of visual media on the Internet, submit your resume / CV and cover letter for consideration. Principals only please. We look forward to hearing from you!

Apply Now

Software Engineer: Developer Tools

imgix is building the future of visual media on the Internet. It operates the premier solution to deliver impactful, engaging, highly responsive, and super fast imagery to eyeballs around the world. The service consists of a top-tier image delivery platform tightly coupled with imgix's proprietary, on-demand image processing pipeline. It provides customers with great design flexibility while reducing the engineering investment required to serve state-of-the-art visual media. imgix enables our customers to greatly increase the value of their imagery and get back to building awesome things.

We are looking for a programming generalist with a passion for building software used by other developers. You will be joining the team responsible for managing and iterating on imgix’s open-source SDK — comprised of client libraries, plugins, and other helpful tools. The individual components of the SDK span a wide variety of programming languages, frameworks, and platforms; providing an easy way for users to integrate imgix into their own services and applications. While the ideal candidate won’t know all of these languages already, they should feel comfortable learning as they go with support from the team.

By iterating and improving the imgix SDK offering, you'll have an opportunity to make an immediate and tangible contribution to a product that powers the processing and delivery of image content for some of the Internet's largest sites and most popular apps.


What you'll be doing: 

  • Grow and improve our portfolio of open source libraries and integration tools
  • Work with the product team to identify, prioritize, and implement feature improvements or new products that offer high value to our users
  • Help cultivate a growing developer community that is excited to use imgix and the SDK across a variety of industries
  • Pioneer higher standards for how developers construct, and interact with, images on the web
  • Monitor trends in the developer ecosystem to determine when new libraries or tools would be of benefit to imgix’s customer base


What we're looking for:

  • Prior engineering experience building tools used by other developers
  • Comfortable with JavaScript or any other language used on projects listed in https://docs.imgix.com/libraries
  • Excitement to learn new languages and frameworks, and a particular focus on adopting language specific idiomatic design patterns, test methods, and package deployment processes
  • Empathy for developer experience, and an interest in building tools that optimize for it
  • Desire to build healthy communities around imgix’s open source offerings
  • Nice to have: prior frontend development experience


imgix is a remote-friendly company with an office located in downtown San Francisco, close to BART, Caltrain and a really good sandwich place. Employee benefits are comprehensive (401k, medical, dental and vision), perks are generous, vacation time is flexible, and salaries are commensurate with experience. We also provide employees with anything they (reasonably) need to be effective in their work.

If you'd like to help us build the future of visual media on the Internet, submit your resume / CV and cover letter for consideration. Principals only please. We look forward to hearing from you!

Apply Now

First/Lead Recruiter


imgix is looking for a full-cycle recruiter to join as the first member of our Talent Acquisition team. This is an opportunity to help define how this team operates and build a world-class recruiting function. With 2x growth in the next year, we are looking for a generalist recruiter who is comfortable sourcing roles across functions, preferably with start-up experience. With a focus on developing a diverse and inclusive team, we are looking for someone who can help build process that elevates our strategy.


About the role:

  • Partner with hiring managers to define role requirements and source key talent, coordinate interviews and offer process.
  • Help implement a new ATS, building out workflows and interview plans, maintaining the system as we grow.
  • Partner with the People and Marketing teams to build a recruiting branding strategy, owning our relationships with job boards, agencies, and communities.
  • Drive our DEIB recruiting strategy and ensure our hiring process is fair and equitable. Train hiring teams on best practices for search and interviewing. 
  • Be a talent advocate - connect with candidates and lead them through our process while giving a full picture of imgix’s culture and values. 


About You:

  • 5+ years progressive experience in recruitment and talent acquisition, at least 3 years in a full-cycle role.
  • Experience implementing new processes - from design to training to adoption. You have a builder mindset and love creating while doing.
  • Experience with Greenhouse implementation or administration
  • You come with a playbook of tested strategies for sourcing and hiring diverse talent.
  • Be data driven and able to identify trends within metrics and adjust your process to get achieve goals. 


About us:

imgix is building the future of visual media on the Internet. imgix operates the premier solution to deliver impactful, engaging, highly dynamic and real time imagery to eyeballs around the world. Our service consists of a top tier image delivery platform tightly coupled with imgix's proprietary, on-demand image processing pipeline. It provides customers with great design flexibility while reducing the engineering investment required to serve state-of-the-art visual media. imgix enables our customers to greatly increase the value of their imagery and get back to building awesome things.


imgix currently operates as a mostly remote workplace with employees distributed around the world. This role can be remote, with the possibility of being based in our San Francisco office when it is appropriate and our office can safely reopen. Employee benefits are comprehensive (401(k), medical, dental, and vision), perks are generous, vacation time is flexible, parental leave is available and highly encouraged, and salaries are in line with industry averages.


For the health and safety of all of our employees, imgix requires COVID-19 vaccinations for any employee who wishes to work out of the San Francisco office or attend in-person company events.

Apply Now

Demand Generation Marketer

As the Demand Generation Manager/Director at imgix, you will be an integral part of the development and execution of our marketing efforts. In this role, you will have the opportunity to work on a diverse set of projects and initiatives. You will be an essential part of a growing marketing team, with a strong potential for career development and advancement.

The ideal candidate has prior experience in and a passion for B2B developer marketing and is an organized, analytical, hands-on marketer.

 You are highly collaborative and have a strong track record of planning, building, and managing campaigns. You’re excited by the challenge of working cross-functionally at a fast-paced, hyper-growth company.

 Reporting to the VP of Marketing, this is a high-visibility, high-impact role where you will partner closely with marketing, sales, and product teams to drive awareness, demand, and pipeline.


About the Job:

  • Execute on strategy and lead all aspects of demand generation, acquisition marketing, and marketing operations

  • Take a data-driven approach that allows us to identify, understand, and use the levers of success (text and image content, programs, campaigns, offers)

  • Create and iterate digital acquisition campaigns, targeting specific accounts/industries (ABM) as well as specific usage signals (product-led growth)

  • Plan and coordinate both advertising and organic campaigns to increase brand awareness and product usage

  • Lead our tradeshow and event programs, including sponsorship evaluation, setup, promotion, on-site coordination, follow-up, and analytics

  • Improve nurture campaigns to deepen user engagement

  • Use Hubspot to build, test, and improve email and other marketing automation campaigns

About you:

  • 6+ years of successful experience in demand generation or digital marketing for B2B SaaS businesses focused on developer and technology buyers

  • Deep understanding of how developers and B2B IT Infrastructures buyers learn about, try, buy and use products so as to inform campaigns and programs

  • Experience using marketing automation to build, test, and improve campaigns, with tools such as Hubspot, Marketo, etc.

  • Experience managing, analyzing, and optimizing advertising campaigns using Google Ads and social media advertising

  • Knowledge of conference/event marketing is preferable

  • A self-starter. Has a strong bias towards action and “getting things done” to a high standard

  • Ability to multi-task and work autonomously in a fast-paced environment

  • Excellent organizational, analytical, and communication skills

  • Able to successfully collaborate with internal and external cross-functional teams

Who We Are:

imgix is building the future of visual media on the Internet. imgix operates the premier solution to deliver impactful, engaging, highly dynamic, and real-time imagery to eyeballs around the world. Our service consists of a top-tier image delivery platform tightly coupled with imgix's proprietary, on-demand image processing pipeline. It provides customers with great design flexibility while reducing the engineering investment required to serve state-of-the-art visual media. imgix enables our customers to greatly increase the value of their imagery and get back to building awesome things.


imgix currently operates as a mostly remote workplace with employees distributed around the world. This role can be remote, with the possibility of being based in our San Francisco office when it is appropriate and our office can safely reopen. Employee benefits are comprehensive (401(k), medical, dental, and vision), perks are generous, vacation time is flexible, parental leave is available and highly encouraged, and salaries are in line with industry averages.


For the health and safety of all of our employees, imgix requires COVID-19 vaccinations for any employee who wishes to work out of the San Francisco office or attend in-person company events.



Apply Now

Account Manager Team Lead

imgix is building the future of serving visual media on the Internet. We operate the premier solution for delivering impactful, engaging, highly responsive and performant visual media to eyeballs around the world. Our service consists our proprietary, on-demand image processing pipeline, a newly released video transcoding API, and a top tier image delivery & management platform. The design flexibility and engineering quality that imgix provides allows our customers to greatly increase the value of their media and build awesome things.

We're looking for an Account Manager Team Lead, which will have a duel role of of both having 3 Account Manager direct reports as well as having a slightly reduced customer load you will be responsible for.   You will be mentoring and guiding your direct reports through weekly 1:1s as well as any other means you think is necessary.  The direct reports will most likely also be remote roles.  With the customer accounts you will be responsible for, you will be taking over the relationship of a customer after it has been sold by an Account Executive.  You and your direct reports will be responsible for maintaining and growing your assigned accounts. You will be expected to manage communication, make technical recommendations, and identify ways to expand imgix. This is not purely a “renewals” role; you are not only expected to grow revenue but you need to have meaningful technical conversations that will provide value to our customers. 

What you'll be doing as a Team Lead: 

  • Consistent meetings with 3 direct report Account Managers
  • Help direct reports find additional upsell deals in their customer base
  • Ensure your direct reports have the necessary training and help to adequately perform their role
  • Act as an advocate for your direct reports internally, ensuring they are recognized for their successes and have a safe and appropriate work environment they can excel in
  • Review account and opportunity developments in CRM system (SFDC) with your direct reports and give a overview when needed to Director of Customer success and/or VP of Sales

What you'll be doing as an Account Manager: 

  • Manage all post-sales operations which will require building relationships with customers, working closely with our sales engineers, support team, and finance team.
  • Provide in-depth account reviews to customers about how they currently use imgix, can improve with imgix, and communicate future product expansion
  • Retain and Upsell customer contracts for accounts that you are assigned. You are the ultimate owner of a customer relationship and are responsible for ensuring imgix meets their business’s needs
  • Act as an advocate for your customers at imgix; coordinate with internal partners regarding issues/needs from your customers
  • Track account and opportunity developments in CRM system (SFDC)
  • Some travel may be required for client meetings (less than 10%)

What we're looking for:

  • 5-6 years experience in Sales as an Account Manager, CSM, or Sales Engineer
  • 2-3 years experience managing Account Managers in a SaaS Business
  • Experience working with SaaS and B2B businesses
  • Experience with CRM systems (we use Salesforce) and Google tools (docs, sheets, slides)
  • Excellent verbal and written communication skills including experience making presentations to engineers and decision makers at enterprise level companies
  • Experience with images, CDNs, DAMs, and website performance not required, but strongly encouraged
  • Experience with Codepen and HTML a plus
  • Open to light travel for client meetings, conferences, etc.

imgix has an office located in downtown San Francisco. We are currently working remotely during COVID-19, if you live in the San Francisco area you are able to utilize this office if you prefer.  This is a remote role, there would not be an expectation for you to work in this office.  Employee benefits are comprehensive (401k, medical, dental and vision), perks are generous (expensed lunches, general welfare expenses, the occasional team outing), vacation time is flexible, parental leave is available and highly encouraged, and salaries are commensurate with experience. We also provide employees with anything (reasonably) necessary to be effective in their work: funky keyboards, standing desks, a desk cactus and maybe even a laptop. The troposphere is the limit.

If you'd like to help us build the future of media optimization & delivery on the Internet, submit your resume / CV and cover letter for consideration. Principals only please. We look forward to hearing from you!

Apply Now

Account Manager

imgix is building the future of serving visual media on the Internet. We operate the premier solution for delivering impactful, engaging, highly responsive and performant visual media to eyeballs around the world. Our service consists our proprietary, on-demand image processing pipeline, a newly released video transcoding API, and a top tier image delivery & management platform. The design flexibility and engineering quality that imgix provides allows our customers to greatly increase the value of their media and build awesome things.

We're looking for an Account Manager to take over the relationship of a customer after it has been sold by an Account Executive.  You will be responsible for maintaining and growing your assigned accounts. As an Account Manager, you will be expected to manage communication, make technical recommendations, and identify ways to expand imgix. This is not purely a “renewals” role; you are not only expected to grow revenue but you need to have meaningful technical conversations that will provide value to our customers. 

What you'll be doing: 

  • Manage all post-sales operations which will require building relationships with customers, working closely with our sales engineers, support team, and finance team.
  • Provide in-depth account reviews to customers about how they currently use imgix, can improve with imgix, and communicate future product expansion
  • Retain and Upsell customer contracts for accounts that you are assigned. You are the ultimate owner of a customer relationship and are responsible for ensuring imgix meets their business’s needs
  • Act as an advocate for your customers at imgix; coordinate with internal partners regarding issues/needs from your customers
  • Track account and opportunity developments in CRM system (SFDC)
  • Some travel may be required for client meetings (less than 10%)

What we're looking for:

  • 2-3 years experience in Sales as an Account Manager, CSM, or Sales Engineer
  • Experience working with SaaS and B2B businesses
  • Experience with CRM systems (we use Salesforce) and Google tools (docs, sheets, slides)
  • Excellent verbal and written communication skills including experience making presentations to engineers and decision makers at enterprise level companies
  • Experience with images, CDNs, DAMs, and website performance not required, but strongly encouraged
  • Experience with Codepen and HTML a plus
  • Open to light travel for client meetings, conferences, etc.

imgix has an office located in downtown San Francisco. We are currently working remotely during COVID-19, if you live in the San Francisco area you are able to utilize this office if you prefer.  This is a remote role, there would not be an expectation for you to work in this office.  Employee benefits are comprehensive (401k, medical, dental and vision), perks are generous (expensed lunches, general welfare expenses, the occasional team outing), vacation time is flexible, parental leave is available and highly encouraged, and salaries are commensurate with experience. We also provide employees with anything (reasonably) necessary to be effective in their work: funky keyboards, standing desks, a desk cactus and maybe even a laptop. The troposphere is the limit.

If you'd like to help us build the future of media optimization & delivery on the Internet, submit your resume / CV and cover letter for consideration. Principals only please. We look forward to hearing from you!

Apply Now

Support Engineer

imgix is looking for a Support Engineer to join our team and help to deliver the best level of technical customer support to our rapidly growing customer base. This includes delivering solutions to both technical and non-technical end-users while also using a wide range of tools and technologies to gather data and communicate effectively. You would be responsible for receiving and handling technical support tickets, assisting with integration work while onboarding customers, and providing guidance in using our various APIs and SDKs.

This position allows for 100% remote work, preferably in EST or GMT time.

About You:

  • Relevant experience in a technical support role, or related engineering role
  • Proficient in at least one programming language (such as Javascript, or even HTML)
  • Strong problem-solving skills, easily adaptable to new situations, and eager to learn new technology
  • Excellent written and verbal communication skills
  • Track record of supporting customers with a SaaS or IaaS product is preferred

About The Role:

  • Respond to incoming support tickets related to technical questions, service incidents, and other issues in various support channels (ticketing system, chat, and more)
  • Provide top-class support to customers, in terms of service and software functionality, incident resolution, and configuration
  • Analyze customer codebases and service usage in order to provide insight and guidance into optimal usage of our service
  • Write code samples demonstrating the use of our APIs and SDKs 
  • Debug, validate, and escalate complex support issues to the wider engineering team
  • Work cross-functionally with engineering, sales, and product teams

imgix is building the future of visual media on the Internet. imgix operates the premier solution to deliver impactful, engaging, highly responsive, and super fast imagery to eyeballs around the world. The service consists of a top-tier image delivery platform tightly coupled with imgix's proprietary, on-demand image processing pipeline. It provides customers with great design flexibility while reducing the engineering investment required to serve state-of-the-art visual media. imgix enables our customers to greatly increase the value of their imagery and get back to building awesome things.

Under normal circumstances, we are located in downtown San Francisco, close to BART and Caltrain. With COVID, we are working remotely and will be remote-friendly going forward even after the pandemic is under control and we can return to the office. Employee benefits are comprehensive (401k, medical, dental and vision), perks are generous (catered lunches, paid rides home, the occasional team outing), vacation time is flexible, parental leave is available and highly encouraged, and salaries are commensurate with experience. We also provide engineers with anything they (reasonably) need to be effective in their work: funky keyboards, standing desks, and gear to develop on.

For the health and safety of all of our employees, imgix requires COVID-19 vaccinations for any employee who wishes to work out of the San Francisco office or attend in-person company events.

Apply Now

More about imgix

At imgix, we’re passionate about delivering the Internet’s best visual experiences by building the world’s largest distributed image-processing pipeline. The imgix service makes images on the Internet impactful, engaging, responsive, and super performant.

Learn more